incentive

Posted on December 14, 2011 in Call Center Assessment • Call Center Management • Contact Centre Ops • Employee Engagement • People management • retention • rewards/recognition • Turnover

Tags: Attrition• Colin Taylor• Contact Center Management• Contact Center Strategy• contest• incentive• Leadership• Operational Management• recognition• rewards• Taylor Reach Group

Closing the Revolving Door – Part 2 By: Colin Taylor So how do we build an enduring structure in our call center that will support engagement, motivation and allow us to deploy aligned reward/recognition programs that succeed in meeting the objectives of the center and the business? But what happens if we can design an […]