Good Customer Service
Why Most Call Center Customer Service is So Bad?
Posted on April 26, 2012 in Call Center Consulting • Call Center Management • Call Center Performance • Call Center Tools • Call centre consulting • Customer Experience • Customer Satisfaction • Opinion • Strategy • Success
Tags: #callcenterDIY• #cctr• #custserv• Alignment• Call Center Consulting• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Customer Service Consulting• Good Customer Service• Strategy• Taylor Reach Group
By: Colin Taylor We have all had the experience, we phone our cable company, wireless provider or our utility and Bang! The pain and suffering begins: “Your call is important us, Please hold”. Well if my call was really important I would have thought you would have answered it. Of course some hold messages can […]Read more