gen X

Posted on March 26, 2012 in Call Center Management • Call Center Performance • Employee Engagement • People management • Positions • retention

Tags: #callcenterDIY• #cctr• #custserv• baby Boomer• Call Center Consulting• Colin Taylor• Contact Center Consulting• Customer Service Consulting• gen X• Millennial• Myths• Strategy• Taylor Reach Group

By Colin Taylor I read an interesting article by Jennifer J Deal at strategy+business looking at five myths we hold about Millennials. For the past number of years we have all heard horror stories about organizations that gave away iPads, spot bonuses, socially conscious and social responsible activities, but still had staff leave for greener […]