Shift in Buyer Behavior?
Posted on August 15, 2015 in Scoop.it
scientific studies that appear to show that experiences, not objects, bring the most happiness. The Internet is bursting with the “Buy Experiences, Not Things” type of stories that could give retailing executives nightmares.Read more
Top Trends- Gamification
Posted on January 29, 2015 in Contact Centre Ops
By: Colin Taylor Yesterday we examined the Top 10 Trends for 2015, according to the slightly warped mind of Colin Taylor. The Top 10 List presented was; The 2015 Top 10 Trend List 1. Customer Experience 2. Gamification 3. Immersive Learning 4. SMS 5. Mobile 6. Video 7. Chat 8. Agent Empowerment 9. Zero Service […]Read more
Top 10 Trends for 2015
By: Colin Taylor This is the time of the year when we are inundated by watch lists and trend lists of the activities, technologies and methodologies that are expected to change our world in the coming year. Unfortunately most of these lists and listed item fall on deaf ears as they are not relevant to […]Read more