#esat

Posted on February 04, 2016 in Agent Experience • Customer Experience • Employee Engagement • Employee Experience

Tags: #agentexperience• #custexp• #custserv• #Cx• #employeeexperience• #esat• Customer Experience

 By: JD Fairweather The key to a good employee engagement plan is the intent. If the intent is only to increase productivity, revenue, or customer growth—any gains achieved will likely not last long. Now that customer experience is recognized as the differential between competitors many organizations are planning to improve those experiences by deploying employee […]