#engagement

Posted on January 23, 2014 in Customer Experience • Customer Satisfaction • Employee Engagement

Tags: #callcenter• #custserv• #engagement• Leadership

By: Colin Taylor Labor is the single largest cost in any call or contact center operating budget. We know that in any group of agents there are those who are engaged and those whose lack of engagement becomes a burden to those around them. But what have you done to increase the engagement of your […]