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Posted on November 22, 2011 in Call Center DIY • Call Center Management • Contact Centre Ops • Planning • Self Service • The Taylor Reach Group

Tags: #callcenterDIY• #cctr• #contactcenter• #custserv• Best Practice• Call Center Consulting• Colin Taylor• Contact Center Management• Contact Center Strategy• Customer Experience• ebilling• Operational Management• Self Service• Strategy• Taylor Reach Group• Utilities

Self Service of Cents and Sensibility Part 2 By: Colin Taylor In part 1 of this three part series we looked at the history of service service, the challenges organizations and customer face when trying to interact via self service, the most popular and preferred self service channels, costs and effectiveness and declining success rates. […]