Cxm

Each Interaction is a Chance to Delight or Disappoint

Posted on January 14, 2013 in Contact Centre Ops • Customer Experience • Customer Mirrors

Tags: #callcenter• #cctr• #custserv• #Cx #ce #cem• Alignment• Customer Experience• customer mirrors• Cxm

By: Colin Taylor I was sitting on my deck this morning a looked toward the lake and noticed the 6‘metal post I have installed, next to the garden. On this post there used to be two satellite dishes one for the television and one for internet. In the past few weeks I have had the […]

Read more