#Cx #ce #cem

Posted on January 14, 2013 in Contact Centre Ops • Customer Experience • Customer Mirrors

Tags: #callcenter• #cctr• #custserv• #Cx #ce #cem• Alignment• Customer Experience• customer mirrors• Cxm

By: Colin Taylor I was sitting on my deck this morning a looked toward the lake and noticed the 6‘metal post I have installed, next to the garden. On this post there used to be two satellite dishes one for the television and one for internet. In the past few weeks I have had the […]

Posted on November 29, 2012 in Call Center Consulting • Call Center Management • Call Center Performance • Contact Centre Ops • Customer Experience • Customer Experience • Customer Experience Management • Customer Satisfaction • Net Promoter

Tags: #Cx #ce #cem• Alignment• Call Center Assessment• Call Center Audit• Contact Center Management• Contact Center Strategy• CSAT• Customer Effort• Customer Experience• CX Snapshot• Emotional engagement• Net Promoter Score• NPS• Rational Engagement• Taylor Reach Group

Gaining insight into your connection with your customer. November 26, 2012- Toronto, ON-PRWeb- Colin Taylor the CEO of The Taylor Reach Group, Inc. (TRG) and Bruce Lebowitz, Founder of Contextual Strategy Group announce today the launch of Customer Experience Snapshot (CX Snapshot) a customer experience and engagement service that measures contact center interactions from the […]