Top 10 Trends for 2015
Posted on January 27, 2015 in Call Center Consulting • Call Center Management • Call Center Performance • Call Center Tools • Certification • Contact center consulting • Contact Centre Ops
Tags: #2015trends• #cctr• #chat• #custeffort• #custserv• #custsexp• #cxs• #elearning• #gamification• #mobile• #sms• #toptrends• #voc• #zeroservice• Empowerment• Trends
By: Colin Taylor This is the time of the year when we are inundated by watch lists and trend lists of the activities, technologies and methodologies that are expected to change our world in the coming year. Unfortunately most of these lists and listed item fall on deaf ears as they are not relevant to […]Read more
Is It Time for your Call Center Check Up?
Posted on March 08, 2011 in Call Center Assessment • Call Center Audit • Call Center Consulting • Call Center Management • Call Center Tools • Call centre consulting • Contact center consulting • Contact Centre Ops • Strategy • The Taylor Reach Group
Tags: #callcenter• #cctr• #contactcenter• #custserv• #custsexp• #Cx• Audit• Call Center Assessment• Call Center Consulting• Colin Taylor• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Customer Service Consulting• Strategy
Colin Taylor Clients frequently ask me what is the single most important activity they should undertake to ensure that their center is operating and performing at an optimal level. Like all of us they are looking for the magical, simple solution to their issues and challenges; just one thing; the magic pill, silver bullet, panacea […]Read more