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Is the Customer Experience Really New?
Posted on October 24, 2014 in Call Center Management • Call Center Performance • Call centre consulting • Customer Experience • Customer Experience • Customer Experience Management • Customer Mirrors • Customer Satisfaction
In fact most of what we speak about when we talk about the customer experience is what we used to call customer service, or customer centicity. It seems that if we call it customer experience somehow it requires millions of dollars of investment, large teams and expansive budgets. Well from my perspective that is not […]Read more