#customerexperience

The Taylor Reach Group, Inc. Launches Partner Referral Program

Posted on January 23, 2017 in Call Center Consulting • Contact center consulting • Customer Satisfaction • The Taylor Reach Group • TRG

Tags: #contactcentre• #custexp• #customerexperience• #customerservice• #referralprogram• Contact Center Strategy• customer journey

Taylor Reach thanks partners by announcing their Referral Program The Taylor Reach Group, Inc. (Taylor Reach), the leader contact center and customer experience consulting services, today announced the creation of an enhanced incentive program for its partner community. The Taylor Reach Referral Program allows partners to provide consulting referrals, receive upfront compensation and share in […]

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Customer Experience Top 5 Tips For Success

Posted on September 16, 2015 in Customer Experience • Customer Experience • Customer Experience Management • Customer Satisfaction • The Taylor Reach Group

Tags: #callcenter• #callcentre• #cctr• #contactcenter• #custexp• #customerexperience• #customerservice• #custserv• #Cx• CEM• Colin Taylor

Here are our top 5 tips for improving your customer experience. Improve your Customer Experience by; 1-Align all departments to create a holistic Customer Experience, 2-Understand where Customer expectations are in conflict with your policies, and procedures 3-Empower employees to serve customers 4-Train Front-line staff in soft skills as well as technical skills, 5-Create emotional, […]

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30 Experts in 30 Days – An Interview with Customer Experience Expert Colin Taylor

Posted on September 15, 2015 in Customer Experience • Customer Experience • Customer Experience Management

Tags: #callcenter• #contactcenter• #custexp• #customerexperience• #custserv• #Cx• Alignment• CEM• CSAT• Customer Experience• Customer Service Consulting• FCR

30 Experts in 30 Days – An Interview with Customer Experience Expert Colin Taylor Read the interview here or watch the video LEAH: Welcome to 30 Experts in 30 Days where we help entrepreneurs learn how to attract loyal clients and build their businesses by serving smart. Today, we have Colin Taylor with us. Ever […]

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Everything You Know About Your Contact Center is Changing…Fast

Posted on February 26, 2015 in Call Center Consulting • Call Center Management • Call Center Performance • Customer Experience • Customer Experience • Customer Satisfaction • The Taylor Reach Group

Tags: #callcenter• #callcentre• #cctr• #contactcenter• #contactcentre• #custexp• #customerexperience• #customerservice• #custserv• #Cx

By: Colin Taylor A new report published by Dimension Data suggests that contact center operators must deliver Digital Engagement or Die- Nice to know we have a choice. Dimension Data research predicts significant changes to the #contactcenter landscape – 87% increase in non-voice traffic and 42% decline in voice traffic in #callcenters in just 2 […]

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