customer service

Posted on October 08, 2021 in Customer Experience • Customer Experience • Customer Experience Management • Customer Satisfaction • Customer service • Customer Support

Tags: #callcenter• #callcenterDIY• #callcentre• #cctr• #custexp• #custserv• #Cx• Customer Experience• customer service• Customer Service Consulting• Taylor Reach Group

By John Cockerill Too often as professionals in Customer Service we report and write about lousy service, long wait times, poor follow through, weaseling phases in terms and conditions, too many steps to get satisfaction plus many, many more. Today I share two bright spots of a personal experience. First, Google and their Pixel phone. […]

Posted on May 14, 2019 in Blog • Customer Experience • Customer Experience Management • Customer Reach • Customer Satisfaction • Customer service • Customer Support

Tags: #callcenter• #cctr• #contactcenter• #custexp• Alignment• Call Center Consulting• Contact Center Strategy• Customer Experience• customer service• Customer Service Consulting• games• gaming• Strategy• Taylor Reach Group

by JD Fairweather There was a time where video games were purchased, played and completed with no reason to interact with their creators. The enjoyment to be had was contained within a small window of experience and replay-ability reserved for the most dedicated of fans. Post-purchase interaction with the game developers or publisher was limited to […]

Posted on October 18, 2018 in Call Center Technology • Contact Center Technology • Press Release • Technology • Telecommunications

Tags: #cctr• #custserv• #Cx• #telecom• #telephony• call center• communications• construction• contact center• contractors• Customer Experience• customer service• infrastructure• suppliers• Taylor Reach• Taylor Reach Group• TRG

A global leader in contract resource management has enlisted the aid of The Taylor Reach Group, Inc. (Taylor Reach) in acquiring a new telephony platform for their offices and contact centers around the world. Headquartered in the USA, the client is a global resource for connecting qualified contractors and suppliers with hiring clients. Working on […]

Posted on October 11, 2018 in Press Release • Technology

Tags: #Cx• #telecom• #telephony• call center• communications• contact center• currency• currency investment• Customer Experience• customer service• foreign exchange• Forex• investing• Taylor Reach• Taylor Reach Group• trade• TRG

The Taylor Reach Group, Inc., announces a new telephony project for a world leader in international currency exchange. Working with individual and corporate investors, as well as handling foreign exchange transactions for businesses, creates a highly demanding customer experience environment. With the assistance of Taylor Reach’s team of contact center and CX experts, those demands […]

Posted on July 26, 2016 in Agent Experience • Call Center Management • Call Center Performance • Employee Engagement • retention • WFM

Tags: #callcenter• #cctr• #contactcenter• #custexp• #custserv• #pokemon• #shrinkage• customer service• WFM

By Colin Taylor It has just been a few weeks since Pokemon Go has unleashed mobs of zombies walking in search of new Pokemon to capture, and other players to battle. The game quickly eclipsed Twitters total number of users and at more than 21 million players it shows no signs that the growth is […]

Posted on January 14, 2016 in Uncategorized

Tags: #callcenter• #contactcenter• #custexp• #custserv• #Cx• Call Center Consulting• Customer Experience• customer service

2016 the Year of the Customer? By Colin Taylor I have been in the contact center, customer service and customer experience industry a long time. I started as a fresh faced kid of 16 as an agent in an outbound call center. It feels that every year since, someone has suggested that this year was […]

Posted on January 14, 2016 in Blog • Call Center Assessment • Call Center Audit • Call Center Management • Customer Experience • Customer Satisfaction • The Taylor Reach Group

Tags: #callcenter• #cctr• #contactcenter• #custexp• #custserv• #Cx• Customer Experience• customer service

I was asked the follow question on Quora How can you maintain excellent customer service for a business that relies upon call centers? The hallmarks of great customer service (1:1 contact with people, solving the problem to the customer’s satisfaction, and creating a customized solution to the problem irregardless of policy) seem inconsistent with the […]

Posted on September 07, 2015 in Scoop.it

Tags: contact centers• customer service• Twitter api

Twitter has proven an ideal platform for delivering personal, real-time customer service and gaining customer loyalty.

Posted on August 15, 2015 in Call Center Management • Contact Centre Ops • Customer Experience • Customer Experience • Customer Experience Management • Customer Satisfaction • News • Newsletters

Tags: #custexp• #custserv• #Cx• CEM• Customer Experience• customer service• Customer Service Consulting• Leadership• Operational Management• Taylor Reach Group

Customer Service Npower’s customer experience problems impact business From business-reporter.co.uk – August 14, 3:57 PM Energy firm Npower’s billing difficulties have led to a decline in profits, with the financial impact set to last until the end of 2016. The firm reported its half-year profits had fallen Colin Taylor TRG‘s insight: Can a poor #customerexperience […]

Posted on February 26, 2015 in Call Center Management • Call Center Performance • Customer Experience • Customer Experience • Customer Experience Management • Scoop.it • The Taylor Reach Group

Tags: #callcenter• #cctr• #contactcenter• #custexp• #custserv• call center• Customer Experience• customer service

It has become hard for firms to stand out from the crowd in pricing, products or services. Now customer experience is the big differentiator.