Customer Expericence Consulting

Posted on September 26, 2012 in Call Center Management • Contact Centre Ops • Customer Experience • Customer Experience • Customer Satisfaction • Net Promoter • Strategy • Success • The Taylor Reach Group

Tags: #cctr• #custserv• #Cx• Alignment• Call Center Consulting• CEM• Contact Center Consulting• Contact Center Strategy• Customer Expericence Consulting• Customer Experience• Customer Service Consulting• Leadership• Social Media• Strategy• Taylor Reach Group

https://thetaylorreachgroup.com/wp-content/uploads/2016/01/ct-1.jpg By Colin Taylor I had a humbling experience the other day. I lost a sales opportunity because we failed to deliver the Customer Experience that a prospect expected to receive. In our marketing and advertising we portray the company as professional, responsive, easy to do business with and in our opinion most importantly expert […]