contact center

Posted on October 18, 2018 in Call Center Technology • Contact Center Technology • Press Release • Technology • Telecommunications

Tags: #cctr• #custserv• #Cx• #telecom• #telephony• call center• communications• construction• contact center• contractors• Customer Experience• customer service• infrastructure• suppliers• Taylor Reach• Taylor Reach Group• TRG

A global leader in contract resource management has enlisted the aid of The Taylor Reach Group, Inc. (Taylor Reach) in acquiring a new telephony platform for their offices and contact centers around the world. Headquartered in the USA, the client is a global resource for connecting qualified contractors and suppliers with hiring clients. Working on […]

Posted on October 11, 2018 in Press Release • Technology

Tags: #Cx• #telecom• #telephony• call center• communications• contact center• currency• currency investment• Customer Experience• customer service• foreign exchange• Forex• investing• Taylor Reach• Taylor Reach Group• trade• TRG

The Taylor Reach Group, Inc., announces a new telephony project for a world leader in international currency exchange. Working with individual and corporate investors, as well as handling foreign exchange transactions for businesses, creates a highly demanding customer experience environment. With the assistance of Taylor Reach’s team of contact center and CX experts, those demands […]

Posted on September 25, 2018 in Uncategorized

Tags: #BPO• best practices• contact center• Outsourcing• Quality

By: Colin Taylor The old Contact Center Outsourcing (CCO) model is broken. As outlined in Part 1 of this series the traditional approach to contact center outsourcing has resulted in a quantitative focus on metrics like Service Level, Abandon rate, and AHT, rather than a qualitative focus, inflexibility to meet client demands, Quality Assurance that […]

Posted on November 07, 2012 in Call Center Management • Call Center Performance • Case Study • Contact Centre Ops • Customer Experience • Education • FCR • Net Promoter • People management

Tags: call center• call centre• contact center• Learning• webinar

Webinar on November 15th, Hosted by Keynomics Insiders Discuss Empowering Agents To Build Brand and Sell Product Customer Experience is the New Marketing: Servicing Customers and Building Brand • How Contact Centers Should Work with Marketing…and Vice Versa • New Techniques: Customer Mirrors • 6 Tools for Branded Customer Experience • Securing Budget When Needed […]

Posted on April 01, 2011 in Contact Centre Ops

Tags: call center• Call Center Consulting• call centre• Call centre consulting• contact center

“Customer service centres are uneven energies of people process and technology moving at an uneven pace yet aiming to deliver in an instant and on demand a cohesive package of expectations and promise to customers and other interested parties”, Deepak Selvaratnam, Director, Customer Services Audit