#chat
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Top 10 Trends for 2015
Posted on January 27, 2015 in Call Center Consulting • Call Center Management • Call Center Performance • Call Center Tools • Certification • Contact center consulting • Contact Centre Ops
Tags: #2015trends• #cctr• #chat• #custeffort• #custserv• #custsexp• #cxs• #elearning• #gamification• #mobile• #sms• #toptrends• #voc• #zeroservice• Empowerment• Trends
By: Colin Taylor This is the time of the year when we are inundated by watch lists and trend lists of the activities, technologies and methodologies that are expected to change our world in the coming year. Unfortunately most of these lists and listed item fall on deaf ears as they are not relevant to […]
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The Cost of Chat in the Call Center
Posted on June 05, 2014 in Call Center Management • Call Center Tools • Chat • Customer Experience • Facts and Figures • Planning • Technology
Tags: #callcenter• #chat• #contactcenter• #custserv
The Cost of Chat Compared to Voice in the Contact Contact or Call Center I have been asked this question more than a few times. Often people are looking at implementing chat or webchat in their call or contact center and they need to justify the ROI. In this post we will briefly provide an […]
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