#cex

Posted on December 10, 2012 in Call Center Management • Contact Centre Ops • Customer Experience • Customer Experience • Customer Experience Management • Customer Satisfaction • Net Promoter • Research • retention • Strategy • The Taylor Reach Group

Tags: #callcenter• #cex• #custserv• #Cx• CEM• Colin Taylor• Contact Center Strategy• CSAT• Customer Experience• Research• Taylor Reach Group

The recent release of the CX Snapshot Report on Financial Service contact centers provided insight into the challenges that many of these organizations face related to securing new customers. Acquisition calls were placed to the call centers to secure new credit cards should be a fairly straight forward process yet this isn’t always the case. […]