#ce

Posted on February 15, 2013 in Call Center Management • Call Center Performance • Call centre consulting • Contact center consulting • Contact Centre Ops • Customer Experience • Customer Satisfaction • Offshoring-Outsourcing • Site Selection • Social Media • Strategy • The Taylor Reach Group

Tags: #callcenter• #cctr• #ce• #custserv• #Cx• Call Center Consulting• CEM• Colin Taylor• Contact Center Consulting• Contact Center Management• Contact Center Strategy• CSAT• Strategy• Taylor Reach Group

We have just secured a new retail client and we are looking forward to having a positive impact on their call center and customer experience operation. This client joins retailers such as Kohl’s and Aldo for whom we have completed projects. Our retail experience includes more than twenty five engagements running the gamut from operational […]

Posted on January 22, 2013 in Call Center Assessment • Call Center Audit • Call Center Consulting • Contact center consulting • Customer Experience • Customer Experience Management • Customer Satisfaction

Tags: #business• #callcenter• #cctr• #ce• #contactcenter• #custexp• #custserv• Call Center Consulting• CEM• sale

Are you planning to employ a call center or customer service consulting service in this quarter? Are you looking at improving your centers efficiency, increasing revenues, selecting new technologies or evaluating outsourcing options? All of these are tasks our experienced call center consultants have extensive experience completing. Are you looking to assess your service quality, […]

Posted on October 12, 2012 in Call Center Assessment • Call Center Audit • Call Center Consulting • Call Center Management • Call Center Performance • Contact Centre Ops • Customer Experience • Customer Experience • Customer Satisfaction • Net Promoter • Quality • Strategy • Success • The Taylor Reach Group

Tags: #callcenter• #cctr• #ce• #custserv• Call Center Assessment• Call Center Audit• CEM• Contact Center Management• Contact Center Strategy• CSAT• Customer Experience• Taylor Reach Group

Hear Bruce Lebowitz our newest team member speak out the Gap between Brand Promises and the Customer Experience on the next VOC Radio Show- Friday (10/19) – Branded Dialogues Please check out this upcoming episode of Voice of the Customer Radio – Friday October 19th (12-1pm EDT). Where the topic will be discussing Customer Experience […]