#ccmetrics

Posted on March 26, 2015 in Contact Centre Ops • Customer Experience • The Taylor Reach Group

Tags: #callcenter• #callcentre• #ccmetrics• #cctr• #contactcenter• #contactcentre• #custexp• #custserv• #Cx

By: Peter Elliot There are many metrics that Call Centres and Support Teams use to keep them running efficiently and gauge customer satisfaction. But top of the list must be Abandon rates. Abandon rates can be obtained from your Voice or Chat supplier, and will tell you how many times customers gave up trying to […]