CCaaS

Posted on December 14, 2021 in Call Center Assessment • Call Center Consulting • Call Center Management • Call Center Performance • Contact Center • Contact Center Industry Statistics • Contact Centre Ops

Tags: #callcenter• #callcenterDIY• #callcentre• #cctr• #contactcenter• #contactcentre• #custexp• #custserv• Call Center Consulting• CCaaS• Operational Management

By Simon Elkin (Talkdesk) When I landed in the technology sector 25 years ago, I recall the light-speed innovation launch pace, the enthusiasm, the optimism and how every day seemed to be turning the page on one conventional notion or another. It was a time when Silicon Valley was getting its legs, new technology daily […]