Canada

Posted on August 10, 2010 in Call Center Consulting • News • Offshoring-Outsourcing • Opinion • People management • The Taylor Reach Group

Tags: Call Center Consulting• Canada• Colin Taylor• Contact Center Strategy• Customer Service Consulting• Strategy• Taylor Reach Group• TRG

Many call centres in Canada serve the United States market and these centres saw job cuts as a result of the recession in the US and significantly increased operational expenses as a result of the strengthening of the Canadian dollar. The political backlash in the US of outsourcing and specifically off-shoring has lead to protectionist activities