call centre

Posted on November 07, 2012 in Call Center Management • Call Center Performance • Case Study • Contact Centre Ops • Customer Experience • Education • FCR • Net Promoter • People management

Tags: call center• call centre• contact center• Learning• webinar

Webinar on November 15th, Hosted by Keynomics Insiders Discuss Empowering Agents To Build Brand and Sell Product Customer Experience is the New Marketing: Servicing Customers and Building Brand • How Contact Centers Should Work with Marketing…and Vice Versa • New Techniques: Customer Mirrors • 6 Tools for Branded Customer Experience • Securing Budget When Needed […]

Posted on April 01, 2011 in Contact Centre Ops

Tags: call center• Call Center Consulting• call centre• Call centre consulting• contact center

“Customer service centres are uneven energies of people process and technology moving at an uneven pace yet aiming to deliver in an instant and on demand a cohesive package of expectations and promise to customers and other interested parties”, Deepak Selvaratnam, Director, Customer Services Audit