Call centre consulting

Posted on April 01, 2011 in Contact Centre Ops

Tags: call center• Call Center Consulting• call centre• Call centre consulting• contact center

“Customer service centres are uneven energies of people process and technology moving at an uneven pace yet aiming to deliver in an instant and on demand a cohesive package of expectations and promise to customers and other interested parties”, Deepak Selvaratnam, Director, Customer Services Audit