call center closing

Posted on November 07, 2012 in Contact Centre Ops • Economic Development • News • Offshoring-Outsourcing • Opinion • The Taylor Reach Group

Tags: #cctr• #custserv• call center closing• Call Center Consulting• Colin Taylor• Contact Center Consulting• Contact Center Management• Operational Management• Strategy• Taylor Reach Group

. The Canadian Press Published Wednesday, Nov. 7, 2012 1:43PM EST Another Canadian contact center is closing. This time it is Teleperformance in Cornwall Ontario. While the reasons were not disclosed I would guess it is due to the strength of the Canadian dollar and the relative uncompetitiveness with US locations. CORNWALL, Ont. — It […]

Posted on April 11, 2012 in Call Center Consulting • Economic Development • Facts and Figures • News • Offshoring-Outsourcing • Site Selection

Tags: #cctr• #custserv• call center closing• Call Center Consulting• call center news• call center openings• Canadian call centres• Colin Taylor• Contact Center Management• Taylor Reach Group

The month of April saw the US call center industry actually contract by approx 675 jobs after months of positive growth. The net reduction was cited in the April 2012 Call Center Openings & Expansions Report, published by the Site Selection Group. Based on major announcements of openings expansions and closings the report saw global […]