Call Center Audit

Posted on August 23, 2012 in Call Center Assessment • Call Center Audit • Call Center Consulting • Call Center Management • Call Center Tools • Call centre consulting • Strategy • The Taylor Reach Group

Tags: #cctr• #custserv• Alignment• Call Center Assessment• Call Center Audit• Call Center Consulting• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Customer Service Consulting• Operational Management• Research• Snapshotz• Strategy• Taylor Reach Group

Hospitality and Property Management Vertical Best for Corporate and Call Center Alignment Snapshotz benchmarking of call and contact centers world wide released the results of analysis of more than 600 call centers highlighting the connection between corporate goals and a centers objective. Center directors and VP’s when asked about the connection between the business and […]

Posted on May 08, 2012 in Call Center Assessment • Call Center Audit • Call Center Consulting • Call Center DIY • Call Center Management • Call Center Performance • Call Center Tools • Call centre consulting • Contact center consulting • Contact Centre Ops • Customer Experience • Customer Satisfaction

Tags: #callcenterDIY• #cctr• #custserv• Alignment• Call Center Assessment• Call Center Audit• Call Center Consulting• Colin Taylor• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Customer Service Consulting• Operational Management• Snapshotz• Strategy• Taylor Reach Group

Monthly Download The Snapshotz Online Download April 2012 What’s on the menu of the April issue of ‘Download’ • Snapshotz: “Enabling a thousand flowers to bloom” • Millennial myths busted – learning’s for contact center management • “There is joy in work. There is no happiness except in the realization that we have accomplished something.” […]

Posted on April 10, 2012 in Call Center Assessment • Call Center Audit • Call Center DIY • Call Center Management • Call Center Performance • Call Center Tools • Contact Centre Ops • Customer Experience • Customer Satisfaction • Opportunity • Strategy

Tags: #callcenterDIY• #cctr• #custserv• Alignment• Call Center Assessment• Call Center Audit• Colin Taylor• Contact Center Management• Contact Center Strategy• Customer Service Consulting• Leadership• Operational Management• Snapshotz• Strategy• Taylor Reach Group

The Snapshotz Online comparator is designed to serve as a guide for contact center management to get a view quick view of where their center sits vis-à-vis other centers in the same vertical worldwide. The comparator is drawn from data across the 400 plus centers that use Snapshotz as an audit and benchmarking tool. Snapshotz […]

Posted on March 08, 2012 in Call Center Assessment • Call Center Audit • Call Center Consulting • Call Center DIY • Call Center Management • Call Center Performance • Call Center Tools • Call centre consulting • Contact center consulting • Contact Centre Ops • Opinion • Planning • Strategy • The Taylor Reach Group

Tags: #callcenter• #callcenterDIY• #cctr• #custserv• Call Center Assessment• Call Center Audit• Call Center Consulting• Colin Taylor• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Operational Management• Strategy• Taylor Reach Group

By: Colin Taylor If I asked you today is the top things you could do to improve the operation of your call center, you would probably have a pretty good idea. That is because you are responsible for the center operation and you live and breathe it each and every day. Now if I asked […]

Posted on February 27, 2012 in Call Center Assessment • Call Center Audit • Call Center Consulting • Call Center Management • Contact Centre Ops • Opportunity • Research

Tags: #callcenterDIY• #cctr• #custserv• Call Center Assessment• Call Center Audit• Call Center Consulting• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Customer Service Consulting• Leadership• Operational Management• Research

With much more of 2012 to go, the February issue of ‘Download’ is packed with valuable information enable you to drive the year forward!  Megatrends for 2012: Contributions from Rod Jones an industry veteran of 35 years and our partner in South Africa  A white paper published by the Contact Center Pipeline on […]

Posted on February 14, 2012 in Call Center Assessment • Call Center Audit • Research • Strategy

Tags: #cctr• #custserv• Call Center Assessment• Call Center Audit

You can’t manage what you can’t or don’t measure. A call center audit can provide great insights into how the center is actually operating, which maybe different than how it is expected to operate. In this webinar we examine the call centers alignment to business goals and objectives employing real-world results from more than 600 […]

Posted on February 13, 2012 in Call Center Assessment • Call Center Audit • Call Center Consulting • Call Center Management • Contact center consulting • Customer Experience • Planning • Research • Strategy • The Taylor Reach Group

Tags: #cctr• #custserv• Alignment• Call Center Assessment• Call Center Audit• Call Center Consulting• Colin Taylor• Contact Center Management• Contact Center Strategy• Customer Experience• Research• Snapshotz• Taylor Reach Group

One of the great benefits of the Snapshotz call center audit tool is the insight that can be gained into the operation of not only your center, but also to the broader community that has deployed Snapshotz. To date more than 600 call center globally have utilized Snapshotz to audit their call and contact centers […]

Posted on December 19, 2011 in Call Center Assessment • Call Center Audit • Call Center DIY • Call Center Management • Contact Centre Ops • retention • rewards/recognition • Strategy • Success

Tags: #cctr• #custserv• Call Center Assessment• Call Center Audit• Call Center Consulting• Contact Center Management• Operational Management• Snapshotz

The Download The Snapshotz Online Update December 2011 A Snapshotz of December 2011 In spite of the trying economic conditions globally we had had a 250% growth in customers employing Snapshotz over 2011 and have forecast to double growth in 2012. Over two thirds of Snapshotz users have a subscription purchase. Snapshotz today can still […]

Posted on December 15, 2011 in Call Center Assessment • Call Center Audit • Call Center Management • Call Center Tools

Tags: Call Center Assessment• Call Center Audit• Operational Management

By: Deepak Selvaratnam, Director, CustomerServicesAudit – December 09, 2011 As we drive dangerously close to the precipice of 2011 and pause to look back on a year that has been, Do any of these situations feel familiar? 1-Plenty of projects on the go but not many seeing the light of the true benefits envisaged at […]

Posted on December 02, 2011 in Call Center Assessment • Call Center Audit • Call Center Consulting • Call Center DIY • Call Center Management • Call Center Tools • Call centre consulting • Contact Centre Ops • Planning • Strategy • The Taylor Reach Group

Tags: #callcenterDIY• #cctr• #custserv• Call Center Assessment• Call Center Audit• Colin Taylor• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Customer Service Consulting• Operational Management• Snapshotz• Strategy

Just recorded this presentation and insights around call center audit value, purpose and opportunities. On the journey to meet your customer experience and organizational goals it is essential that you can judge where you are at as well as where you are going. A contact center audit provides that assessment, guides your journey,… You can […]