#businesscontinuity

Posted on January 15, 2015 in Call Center Consulting • Call Center Management • Call Center Performance • Contact Centre Ops

Tags: #businesscontinuity• #callcenter• #cctr• #contactcenter• #disasterrecovery• #failover

If you have a call or contact center you need a failover plan. Outages happen to all organizations from time to time. Most outages are for short or very short durations. Some clients are not even aware that they have experienced an outage. Traditional carriers and equipment manufactures claimed five, nines reliability. That is to […]