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The Taylor Reach Group Inc.

#bestpractice

People your Single Biggest Expense and your Biggest Asset in your Call Center

Posted on October 03, 2013 in Call Center Management • Call Center Performance • Education • People management • retention

Tags: #bestpractice• #callcenter• #callcentre• #cctr• #contactcenter• #contactcentre• #custserv• #HR

By Colin Taylor People are the key to any successful business and this is especially so in call centers. The sales and customer service staff in the call center are the face of the organization. Each time a customer speaks with the call center the person they speak with is the company. The customers’ opinion […]
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