Bell

Posted on May 28, 2010 in Call Center Consulting • Contact Centre Ops • Customer Satisfaction • Opinion • Planning • Strategy

Tags: Bell• Call Center Consulting• Colin Taylor• Customer Service Consulting• Operational Management• poor service

Even though we do call center consulting we are all customers too. I had the opportunity yesterday to call Bell Canada to assist a client with some routing changes on one of their toll free numbers. There were some questions as to which carrier had the number and after some back and forth we unearthed […]