Attrition

Posted on June 01, 2006 in ACM • Call Center Consulting • Contact Centre Ops • Customer Satisfaction • People management • Planning • Quality

Tags: ACM• Attrition• Call Center Consulting• Contact Center Consulting• Contact Center Management

This document discusses a few of the factors that affect turnover and presents ideas and approaches that reduce turnover to more acceptable levels. These ideas and approaches are based on TRG’s experience and are a starting point for discussions of a specific strategy to deal with this issue. The specifics areas covered in this document […]