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The Challenges in Employing Research Reports to Make Purchase Decisions
Posted on January 01, 2009 in Purchasing • Research
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The following is a discussion paper published by TRG December 18, 2007 There are a number of sources where call and contact center operators can gain insight into the offerings of contact center telephony vendors. The majority of these are provided or sponsored by the vendors and as such are suspect to greater or lesser […]
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