#2015

Posted on February 03, 2015 in Call Center Management • Contact center consulting • Contact Centre Ops • Customer Experience • Customer Experience • Customer Experience Management

Tags: #2015• #callcenter• #cctr• #contactcenter• #custexp• #custserv• #Cx• Colin Taylor• Contact Center Management• Trends

By: Colin Taylor Immersive or Flexible Learning. Training and education is a key to being successful in any role or endeavor. Interacting with customers is one of the most critical tasks for any organization. This pivotal role impacts and in part determines if a prospect becomes a customer or if a customer will remains one. […]