- Home
- Blog
- Team
- Services ▼
- Contact Center Assessments ►
- Customer Experience Offerings ►
- Sourcing ►
- Training Development ►
- Forecasting, WFM & WFO
- Process Improvement & Management
- Revenue Generation
- Quality ►
- Performance Management & Metrics
- Starting a Call Center or Contact Center
- Custom Research
- Site Selection
- Book a 1 Hour FREE Consulting Service
- Resources ▼
- Case Studies ▼
- Case Study: Agent Attrition
- Quality Evaluations you can Bank on
- Re-imagining a Service Model
- Outbound B2B Lead Generation for Multinational POS Organization
- Marginal Account Management – Food Services
- Revenue Generation, Returns and Cancelations
- Transforming Retail eCommerce
- From B2B Call Center to B2C eCommerce
Contact Center in 60 days - Contact Center Onboarding Training Redesign hits Breakeven in 3-Months
- Zero to Contact Center in 20 Days
- Utility Contact Center In-Sourcing
- Telephony Acquisition
- Identifying Thousands of Customer Contact Points
- Interim Management
- Testimonials
- Partner ▼
- Contact
Starting a Call or Contact Center
Starting a Call or Contact Center
Is organic growth, a new product, service or acquisition resulting in calls swamping the switchboard, customers tracking down the administrative offices to trace an order, email volumes surging and going unanswered?
Whatever the cause most organizations will one day determine that they need a Call Center or Contact Center. By being able to direct and centrally manage all call, emails, chats and other channels of communications, organizations can realize both financial savings as well as improvements in service quality and customer satisfaction.
The question is how can you most effectively and efficiently implement a contact center or call center in your organization?
The Taylor Reach Group, Inc., Can Help.
There are more than 800 discrete tasks associated with building a Call or Contact Center - whether the model be bricks and mortar or virtual. We have assisted thousands of organizations to design, develop and implement physical locations and virtually established Call and Contact Centers. We have developed a proprietary approach to;
- Accurately size your Call Center requirements
- Identify the telephony and technologies required to support your business activities, and support the research and solution acquisition
- Map your business processes impacted by the Call or Contact Center
- Identify integrations and links required
- Design your call and workflows
- Design the physical Call/Contact Center space
- Create an organizational design and draft job descriptions
- Identify skills required for each role
- Quality management
- Workforce management and reporting required to equip the business with the knowledge to make data-driven business decisions related to the Call/Contact Center and customers they support
Reach out to Taylor Reach to see how we can assist you in establishing an effective, efficient Call Center or Contact Center by completing the form below:
Related

Copyright The Taylor Reach Group, Inc. – Call Center Consultants
All Rights Reserved
Privacy Policy | Terms And Conditions
Webmaster: Empower You Web Solutions Inc.
Our Address
Head Office
79 Crescent St.
Peterborough ON K9J 2G2