Spotlight | Exploring the Inner Workings of CX Curricula

Many brands have come to institute CX curricula in an effort to align employee behaviors with enterprisewide goals.


Your training curricula must be aligned to and support your #cx and #custserv objectives. Varied learning approaches are key to building confidence and demonstrable knowledge. We recently developed a new curricula, employing these approaches and did just that/ The result also improved speed to competency, #FCR, #VOC and had a very compelling ROI. #callcenter #cx #custexp #training #contactcenter

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