Special Report: Financial Call Center Best Practice
The shift from qualitative metrics to qualitative measures has been the topic of hundreds of articles posts. But what are call or contact centers actually doing? How much progress has there been in this transition? What are the financial service call centers tracking, surfacing on their dashboard and including in their scorecards? This report provides insight into this topic as well as the progress towards customer centricity and whether having a Chief Customer Officer or Customer Experience Officer actually improves customer focus.
Please provide the following information and we will email you the report you have requested. Thank you for your interest in The Taylor Reach Group, Inc.