Snapshotz™ Call Center and Contact Center Audit
Snapshotz™ Online is the worlds first and only cloud (SaaS) based call/contact center audit tool. Snapshotz™ assesses your call center or contact center across 8 categories, 29 subcategories and more than 700 data-points.
While Snapshotz™ is primarily a call/contact center assessment tool, it is much more than that. Snapshotz™ is really a management tool for customer service / contact center / call center.
Primary uses include:
• SWOT analysis and planning tool
• Audit tool and risk management tool
• Team and location comparisons
• Training tool
• Strategic task management tool linked to KPI’s
• Leadership development tool
» Easily deployed (within 5 – 10 minutes) and available on demand
» Easy to use and delivers immediate reporting
More than 1000 organizations around the globe have deployed Snapshotz™ Online. You can implement Snapshotz™ Online in as little as 5 Minutes, all you need is an internet connection.
You Can’t Manage What You Can’t Measure
You can’t manage what you can’t or don’t measure. Benchmark your call or contact center against ‘best practice’ centers globally
A call or contact center audit can provide great insights into how the center is actually operating, which maybe different than how it is expected to operate.
For more information on the Snapshotz™ Audit please click here