An Annual Health Check For Your Contact Center
Which of your centers has improved the most this year?
Do you know which ones are naughty or nice?
Is your contact center performing at its best?
Get a top-level view of your customer experience with the most comprehensive auditing tool on the market.
Is the external center performing at the same level as the internal centers?
These are questions that Call Center Operators, Marketing, Sales, and Finance all need answers to.
We can help answer these questions with Snapshotz.
Snapshotz™ Online is the world's first and only SaaS-based call center audit tool. Snapshotz™ assesses your Call Center or Contact Center across 8 categories, 29 sub-categories, and up to 700 data points.
While Snapshotz™ is primarily a Call Center assessment tool, it is much more than that. Snapshotz™ is also a management tool for customer service and Contact Centers/Call Centers. Real-world applications include:
- SWOT analysis and planning tool
- Audit tool and risk management tool
- Vendor Management Tool
- Team and location comparisons
- Training tool
- Strategic task management tool linked to KPI’s
- Leadership development tool
- Easily deployed (within 5 – 10 minutes) and available on demand
- Easy to use and delivers immediate reporting
Many organizations have deployed Snapshotz™ :
What Users are saying about Snapshotz™...
"Easy to use, the report afterward is excellent"
"None as comprehensive and useful as this tool"
"Not only did I find it to be a great tool, it comes at a fantastic price"
"Snapshotz™ produces a terrific road-map to focus our future efforts”
"Snapshotz™ told us about some challenges we knew we had, but more importantly
showed us other areas impacting our Customer Experience we didn’t suspect”
You can’t manage what you don't measure. A Call Center audit can provide great insights into how the center is actually operating...
...which may be different than how you think it's operating.
Snapshotz allows you to compare your center to best practice centers from around the world.
2500+ organizations have already deployed Snapshotz™.