Rogers’ billing process is getting a revamp, says CEO Guy Laurence

TORONTO – Rogers customers who say they’re frustrated trying to figure out their monthly bills could find some relief in a revamp of the process announced Tuesday by chief executive Guy Laurence.Laurence told reporters that Rogers Communications (TSX:RCI.

Source: www.winnipegfreepress.com

Is revamping their billing process what Roger’s really need to improve the Customer Experience? This is not where I would have started. #custserv #rogers #custexp #callcenter