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Retailers need better technology, not more staff, to improve customer experience

It’s time to turn the corner and make the real transition from an economy where we dig stuff out of the ground, to one where we buy and then sell stuff in retail stores – and technology is key to this transition.

Source: www.smartcompany.com.au

The importance of the Customer Experience to on-line ecommerce. #custexp #custserv #callcenter

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