The Taylor Reach Group Inc.

Resources

Reach for our contact center expertise… and innovation

Unlock the secrets to optimizing Contact Center operations and Customer Experience.

Whether you’re looking for more effective Contact Center methodologies in the area of strategic planning and implementation, performance in Call/Contact Center operation and WFM, are considering outsourcing, off-shoring, Interim Management or Sales, Taylor Reach has the expertise to help you reach your full business potential… and reach beyond.

Taylor Reach is pleased to share the following resources and whitepapers:

Don’t miss this limited time offer to access and optimize the CX delivered in your contact centers’.The Taylor Reach Group, Inc., offers a number of CX focused services catered towards optimizing the customer experience in the contact center. And today, for a limited time only, Taylor Reach is offering one of these services free to […]

Multi-Channel Contact Center

Call or contact centers are increasingly broadening their reach and service offerings to include more than just voice communications: email, chat, SMS and self service are all emerging channels for service and support and the call center is often the hub for these new channels.

Special Report: Financial Call Center Best Practice

The shift from qualitative metrics to qualitative measures has been the topic of hundreds of articles posts. But what are call centers actually doing? How much progress has there been in this transition? What are financial service call centers tracking, surfacing on their dashboard and including in their scorecards?

Special Report: Closing the Revolving Door

For more than twenty years, call centers have struggled with building an environment that is conducive to attracting and retaining the best staff, yet high turnover still plagues the industry. In this special report Taylor Reach Group examines this issue with a focus on: creating the environment, developing a career path…

Customer Support & Interaction

With more than 200 years of combined experience, the Taylor Reach Group has the experience and the knowledge to coach and assist your organization in reaching your business goals and objectives.
Effective methodologies, technologies and processes are the keys to success in this essential communications link with your customers.

Business Planning & Management

The Taylor Reach Group offers customer interaction and contact center consulting services to many companies that leverage contact centers as a key communication channel with their customers. Our experience, both in North America and internationally make us uniquely qualified to assist organizations..