(Really) Taking On Customer Experience

By Victor Milligan Customer experience (CX) has rapidly moved from an ideal to an operational mandate. As Forrester’s CMO, customer experience is one of my four strategic priorities. It’s also tied to my compensation. How’s that for focusing the mind? I’m not alone. Creating a superior and differentiated customer experience is a core […]


5 Considerations for your CX. Good post on how to approach and think about Customer Experience. #custserv #cem #callcenter

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