Siloed and fragmented nature of the resultant data, a fully integrated solution, friction from your customer interaction...
CcaaS (contact center as a service), combined with GenAI (generative AI), should be developed in lockstep with a higher ...
CCaaS (Contact Center as a Service) and the Contact Center Stack of Communication Platform, CRM, LMS, WFM, QM, & Bus...
CX improvement at call centers with mapping customer journey touch points & root cause analysis results in reduction...
Human centered, holistic customer experience design improves a government contact center's operations as well as stakeho...
Both timely customer communication in a CX crisis and taking responsibility by leaders are crucial for customers & i...
Service level is specific to each contact center: what is appropriate for one organization at 80-20 may be appropriate f...
AI, chatbots, voice bots, RPA, digital transformation, cloud, omni channel, real time analytics... are the contact cente...
