A team of vendor agnostic, industry veterans - that is what Taylor Reach brings to each client engagement.

We believe that to do the best work, you must have the hands-on experience of having done the job before. To be successful we have to have struggled with the same issues and challenges that our clients face. We have to have made mistakes and learned from them. This is why when collaborating with The Taylor Reach Group, Inc., you deal with experts. Each one of our senior consultants has a minimum of 20+ years of ‘hands-on’ Call/Contact Center operational management experience.

We do not ‘Sell the Pyramid'

We don’t lead the sales effort with a gray-haired industry veteran who vanishes the first day of the engagement to be replaced by an IROC (interchangeable right out of college) with 6 months of training in completing a template. You meet and deal with the experts throughout your project.

Check out the Bios of our team members below and you will see some of the best and brightest people in the business today!

Anand Morab

Senior Consultant

Supporting the CX for more than 20 years through innovative, leading edge, training development, Anand Morab is highly experienced with program management, consulting and adult learning – Bangalore


Mike Mi

Senior Consultant

20+ years of solid management experience, in the tele-communications and the call/contact center and BPO industry, working with companies such as Nokia – Beijing & Hong Kong


Paul Knapp

Senior Consultant

Paul Knapp is an experienced Call Center, Contact Center Consultant with 25 plus years of experience in the Healthcare, Customer Services industry.- Memphis

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