Larry Feipel, Senior Consultant – Orlando FL Email Larry
Larry is a results-driven Contact Center Consulting Professional with extensive experience (20 plus years) and success in maximizing productivity and improving quality of Contact Center operations. During his 12 plus years of consulting, Larry has successfully delivered effective solutions for clients in the United States, Canada, Latin America, and Western Europe.
Larry’s vertical experience includes client engagements in telecommunications, manufacturing, retail, insurance, credit card, medical precertification, public utilities, e-commerce, and outsourcing. His areas of expertise include Contact Center Optimization, Technical Guidance and Advisory services, Operational Management, Project and Vendor Management, Workforce Management, Customer and Employee Satisfaction, Reporting, Business Process Redesign, Training and Communications.
Prior to his consulting career, Larry successfully held positions as a Process Control Engineer for the Cadillac Assembly Division of General Motors, Senior Manager of Operations for Walt Disney World Central Reservations Office, and Senior Vice President of Operations for Ross Roy Communications. Larry has a proven history in implementing contact center restructuring, relocation and builds, both domestic and Off-Shore.
Larry is based in Orlando, Florida.