Team

Ranked #5 in Customer Service Globally, 27 Awards for operational excellence, 35+ years Contact Center experience, Domestic and International: Outsource and Consulting

John Cockerill, as President of The Taylor Reach Group, Inc., consults on sales, marketing and customer service operations. TRG’s clients include firms in the environmental, automotive and high tech fields.

25+ years of contact center experience, Domestic and International, Client-Side and Consulting – Atlanta

20+ years of contact center experience, Domestic and International: Agency, Client-Side and Consulting, – New York,

25+ years of contact center experience, Domestic and International: Telco and Consulting, – Toronto

Scott has had and thriving career showcasing business transformation, growth, operational excellence, and award-winning customer experience. He has leveraged industry insight and skills to drive efficiency and organizational profitability.

Peg Ayers has led large Customer Service Centers for more than 25 years, improving processes, managing change, and engaging employees – Virginia

Over the course of a 20+ year career servicing contact centres, Patricia has developed extensive experience in all aspects of Customer Experience delivery from telecommunications to financial services. – Mississauga

Steve is a customer experience and service operations executive who knows how to empower customer facing functions across multiple channels to successfully leverage the full value of their customer interactions. – Toronto

Supporting the CX for more than 20 years through innovative, leading edge, training development, Anand Morab is highly experienced with program management, consulting and adult learning – Bangalore