A team of vendor agnostic, industry veterans - that is what Taylor Reach brings to each client engagement.
We believe that to do the best work, you must have the hands-on experience of having done the job before. To be successful we have to have struggled with the same issues and challenges that our clients face. We have to have made mistakes and learned from them. This is why when collaborating with The Taylor Reach Group, Inc., you deal with experts. Each one of our senior consultants has a minimum of 20+ years of ‘hands-on’ Call/Contact Center operational management experience.
We do not ‘Sell the Pyramid'
We don’t lead the sales effort with a gray-haired industry veteran who vanishes the first day of the engagement to be replaced by an IROC (interchangeable right out of college) with 6 months of training in completing a template. You meet and deal with the experts throughout your project.
Check out the Bios of our team members below and you will see some of the best and brightest people in the business today!
Colin TaylorCEO & Chief Chaos Officer
Ranked #5 in Customer Service Globally, 27 Awards for operational excellence, 35+ years Contact Center experience, Domestic and International: Outsource and ConsultingVIEW MORE
John Cockerill, as President of The Taylor Reach Group, Inc., consults on sales, marketing and customer service operations. TRG’s clients include firms in the environmental, automotive and high tech fields.VIEW MORE
JD FairweatherVice President, South East
25+ years of contact center experience, Domestic and International, Client-Side and Consulting – AtlantaVIEW MORE
Turaj SeyrafiaanSenior Consultant
25+ years of contact center experience, Domestic and International: Telco and Consulting, – TorontoVIEW MORE
Thomay VlahosSenior Consultant
Thomay Vlahos is a seasoned senior business leader with more than 20 years in call center operations. She has a proven track record of building high performance customer centric teams that deliver an exceptional client experience.VIEW MORE
Patricia BallantyneSenior Consultant
Over the course of a 20+ year career servicing contact centres, Patricia has developed extensive experience in all aspects of Customer Experience delivery from telecommunications to financial services. – MississaugaVIEW MORE