Team
Colin Taylor
CEO & Chief Chaos OfficerRanked #5 in Customer Service Globally, 27 Awards for operational excellence, 35+ years Contact Center experience, Domestic and International: Outsource and Consulting
VIEW MOREJohn Cockerill
PresidentJohn Cockerill, as President of The Taylor Reach Group, Inc., consults on sales, marketing and customer service operations. TRG’s clients include firms in the environmental, automotive and high tech fields.
VIEW MOREJD Fairweather
Vice President, South East25+ years of contact center experience, Domestic and International, Client-Side and Consulting – Atlanta
VIEW MOREBruce Lebowitz
Vice President20+ years of contact center experience, Domestic and International: Agency, Client-Side and Consulting, – New York,
VIEW MORETuraj Seyrafiaan
Senior Consultant25+ years of contact center experience, Domestic and International: Telco and Consulting, – Toronto
VIEW MOREScott Williams
Senior ConsultantScott has had and thriving career showcasing business transformation, growth, operational excellence, and award-winning customer experience. He has leveraged industry insight and skills to drive efficiency and organizational profitability.
VIEW MOREPatricia Ballantyne
Senior ConsultantOver the course of a 20+ year career servicing contact centres, Patricia has developed extensive experience in all aspects of Customer Experience delivery from telecommunications to financial services. – Mississauga
VIEW MORESteve Edmondson
Senior ConsultantSteve is a customer experience and service operations executive who knows how to empower customer facing functions across multiple channels to successfully leverage the full value of their customer interactions. – Toronto
VIEW MOREAnand Morab
Senior ConsultantSupporting the CX for more than 20 years through innovative, leading edge, training development, Anand Morab is highly experienced with program management, consulting and adult learning – Bangalore
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