Team

Ranked #5 in Customer Service Globally, 27 Awards for operational excellence, 35+ years Contact Center experience, Domestic and International: Outsource and Consulting

John Cockerill, as President of The Taylor Reach Group, Inc., consults on sales, marketing and customer service operations. TRG’s clients include firms in the environmental, automotive and high tech fields.

25+ years of contact center experience, Domestic and International, Client-Side and Consulting – Atlanta

20+ years of contact center experience, Domestic and International: Agency, Client-Side and Consulting, – New York,

25+ years of contact center experience, Domestic and International: Telco and Consulting, – Toronto

Garry is an experienced Customer Care strategist with expertise in post-sale-support operations with 25+ years as an executive manager – Ottawa

Peg Ayers has led large Customer Service Centers for more than 25 years, improving processes, managing change, and engaging employees – Virginia

Paul Camrass is a CX professional with more than 20+ years of global experience designing and executing game-changing business strategies in the Contact Center world – Kitchener

Over the course of a 20+ year career servicing contact centres, Patricia has developed extensive experience in all aspects of Customer Experience delivery from telecommunications to financial services. – Mississauga

With over 20 years of hands-on experience, Rosetta specializes in public sector contact center transformation and modernization implementation strategies. – Florida