Team
Colin Taylor
CEO & Chief Chaos OfficerRanked #5 in Customer Service Globally, 27 Awards for operational excellence, 35+ years Contact Center experience, Domestic and International: Outsource and Consulting
VIEW MOREJohn Cockerill
PresidentJohn Cockerill, as President of The Taylor Reach Group, Inc., consults on sales, marketing and customer service operations. TRG’s clients include firms in the environmental, automotive and high tech fields.
VIEW MOREJD Fairweather
Vice President, South East25+ years of contact center experience, Domestic and International, Client-Side and Consulting – Atlanta
VIEW MORETuraj Seyrafiaan
Senior Consultant25+ years of contact center experience, Domestic and International: Telco and Consulting, – Toronto
VIEW MOREThomay Vlahos
Senior ConsultantThomay Vlahos is a seasoned senior business leader with more than 20 years in call center operations. She has a proven track record of building high performance customer centric teams that deliver an exceptional client experience.
VIEW MOREPatricia Ballantyne
Senior ConsultantOver the course of a 20+ year career servicing contact centres, Patricia has developed extensive experience in all aspects of Customer Experience delivery from telecommunications to financial services. – Mississauga
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