Team

Ranked #5 in Customer Service Globally, 27 Awards for operational excellence, 35+ years Contact Center experience, Domestic and International: Outsource and Consulting

John Cockerill, as President of The Taylor Reach Group, Inc., consults on sales, marketing and customer service operations. TRG’s clients include firms in the environmental, automotive and high tech fields.

25+ years of contact center experience, Domestic and International, Client-Side and Consulting – Atlanta

25+ years of contact center experience, Domestic and International: Telco and Consulting, – Toronto

Peg Ayers has led large Customer Service Centers for more than 25 years, improving processes, managing change, and engaging employees – Virginia

Thomay Vlahos is a seasoned senior business leader with more than 20 years in call center operations. She has a proven track record of building high performance customer centric teams that deliver an exceptional client experience.

Over the course of a 20+ year career servicing contact centres, Patricia has developed extensive experience in all aspects of Customer Experience delivery from telecommunications to financial services. – Mississauga