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The Taylor Reach Group Inc.

Team

A team of vendor agnostic, industry veterans - that is what Taylor Reach brings to each client engagement.

We believe that to do the best work, you must have the hands-on experience of having done the job before. To be successful we have to have struggled with the same issues and challenges that our clients face. We have to have made mistakes and learned from them. This is why when collaborating with The Taylor Reach Group, Inc., you deal with experts. Each one of our senior consultants has a minimum of 20+ years of ‘hands-on’ Call/Contact Center operational management experience.

We do not ‘Sell the Pyramid'

We don’t lead the sales effort with a gray-haired industry veteran who vanishes the first day of the engagement to be replaced by an IROC (interchangeable right out of college) with 6 months of training in completing a template. You meet and deal with the experts throughout your project.

Check out the Bios of our team members below and you will see some of the best and brightest people in the business today!

Colin Taylor

CEO & Chief Chaos Officer

Ranked #5 in Customer Service Globally, 27 Awards for operational excellence, 35+ years Contact Center experience, Domestic and International: Outsource and Consulting

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John Cockerill

President

John Cockerill, as President of The Taylor Reach Group, Inc., consults on sales, marketing and customer service operations. TRG’s clients include firms in the environmental, automotive and high tech fields.

JD Fairweather

Vice President, South East

25+ years of contact center experience, Domestic and International, Client-Side and Consulting – Atlanta

Bruce Lebowitz

Vice President

20+ years of contact center experience, Domestic and International: Agency, Client-Side and Consulting, – New York,

Turaj Seyrafiaan

Senior Consultant

25+ years of contact center experience, Domestic and International: Telco and Consulting, – Toronto

Scott Williams

Senior Consultant

Scott has had and thriving career showcasing business transformation, growth, operational excellence, and award-winning customer experience. He has leveraged industry insight and skills to drive efficiency and organizational profitability.

Peg Ayers

Senior Consultant

Peg Ayers has led large Customer Service Centers for more than 25 years, improving processes, managing change, and engaging employees – Virginia

Patricia Ballantyne

Senior Consultant

Over the course of a 20+ year career servicing contact centres, Patricia has developed extensive experience in all aspects of Customer Experience delivery from telecommunications to financial services. – Mississauga

Steve Edmondson

Senior Consultant

Steve is a customer experience and service operations executive who knows how to empower customer facing functions across multiple channels to successfully leverage the full value of their customer interactions. – Toronto

Anand Morab

Senior Consultant

Supporting the CX for more than 20 years through innovative, leading edge, training development, Anand Morab is highly experienced with program management, consulting and adult learning – Bangalore