One of America’s Largest New Home Builders Retains Contact Center Consulting Firm to Assess Their Contact Center Operations

The Taylor Reach Strategic Assessment analyzes people, process, and technologies to establish a prescriptive approach for optimizing operations



Customer Experience and Contact Center Consultancy, The Taylor Reach Group, Inc. (Taylor Reach), announced that they have been appointed by one of America’s largest home builders to take an in-depth analysis of their Contact Centers. Taylor Reach will conduct an essential health check of the home builder’s multiple Contact Center operations.

Taylor Reach’s consultants, each with 20+ years of Contact Center expertise, will perform on-site analysis, auditing and stakeholder interviews at each of the home builder’s Call Centers. The audit will benchmark the centers across 8 categories, 29 sub-categories, 700+ data points, against 2500+ other Contact Centers and allow charting of improvement initiatives to prove the results.

“Contact Centers operate with a complex set of interconnected elements, sometimes in subtle but critical ways,” said Taylor. “Contact Centers across many industries share many of the same tools, processes, and functions, however, each center and customer service operation is unique.”

Taylor Reach’s Strategic Assessment road-maps Contact Centers to a desired future state through a detailed assessment of all aspects of current Contact Center operations and leveraging of their proprietary People, Process, Technology, and Methodology approach.

About The Taylor Reach Group, Inc.

Taylor Reach Group is a globally recognized Contact Center and Customer Experience consulting firm specializing in sourcing strategies, customer experience, customer service/support, and Contact Center Assessments. Established in 2003, the consultancy aligns proprietary approaches specific to clients’ organizational goals and objectives. TRG’s vendor agnostic team has a deep understanding of all aspects of Contact Center operations, as each consultant possessed a minimum of 20 years of hands-on Call Center operational management experience. To learn more, visit

Media contact: For more information contact Sarah Hill – Stapley via phone: 1-866-334-3730 Ext 112 or email: [email protected]

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