Omnichannel Efforts Increasing, but Not Profitable
While the amount of money, energy and time retailers and consumer goods manufacturers are spending to improve their omnichannel sales capabilities, but only 16 percent of companies say they can fulfill omnichannel demand profitably today. Here’s more from this report a new report prepared for JDA Software Group by PwC.
Only 16% of companies can fulfill #omnichannel orders profitably. #custserv #custexp #callcenter