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Omni-Channel Design Gone Wrong

I had recently tried to upgrade our TV service here at the office so we could watch some local playoff games. First step, let’s go to the xfinity web site. After all, every company has options to upgrade services within your web account right? This is what we continue to be preached about in monthly statements, email promotions, mobile applications, and our good friend the IVR. xfinity promotes it so much, I bet I could get a free bowl of soup by just logging in. After logging into my account an

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A sad tale of woe and Customer Service Breakdowns. Is it any wonder cable companies consistently rank so poorly for Customer Service? #custserv #callcenter #custexp

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