The Taylor Reach Group Inc.
Just uploaded a new video to our YouTube channel on optimizing your website as a Call Center and customer support tool. Check out the video here
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Winner Top 50 Customer Service Blogs!
Global contractor network enlists Taylor Reach in new telephony acquisition
Taylor Reach to assist global currency leader in acquiring new telephony for contact centers
7 Reasons You Need a Consultant when Looking for a New Contact Center Site
What Call Center Metrics mean to Customers
14 Questions you Need to ask when Considering Call Center Consolidation
Root Cause Analysis in the Contact Center
Operational Indicators – Average Handle Time (AHT)
Operational Indicators – Service Levels, ASA & Occupancy Rate
Bank Deploys Video in the Contact/Call Center
Leading Contact Center Consulting Firm, Expands Customer Experience Services
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