Toward a Multi-Channel Contact Center – Email and Chat: Emerging Contact Center Technologies
Call Centers or Contact Centers are increasingly broadening their reach and service offerings to include more than just voice communications: email, chat, SMS and self service are all emerging channels for service and support and the Contact Center is often the hub for these new channels.
Get the whitepaper now for Multi-channel Contact Center tips and tricks
Please provide the following information and we will email you the report you have requested.
Thank you for your interest in The Taylor Reach Group, Inc.