Demo
- Home
- Blog
- Team
- Services ▼
- Contact Center Assessments ►
- Customer Experience Offerings ►
- Sourcing ►
- Training Development ►
- Forecasting, WFM & WFO
- Process Improvement & Management
- Revenue Generation
- Quality ►
- Performance Management & Metrics
- Starting a Call Center or Contact Center
- Custom Research
- Site Selection
- Book a 1 Hour FREE Consulting Service
- Resources ▼
- Case Studies ▼
- Case Study: Agent Attrition
- Quality Evaluations you can Bank on
- Re-imagining a Service Model
- Outbound B2B Lead Generation for Multinational POS Organization
- Marginal Account Management – Food Services
- Revenue Generation, Returns and Cancelations
- Transforming Retail eCommerce
- From B2B Call Center to B2C eCommerce
Contact Center in 60 days - Contact Center Onboarding Training Redesign hits Breakeven in 3-Months
- Zero to Contact Center in 20 Days
- Utility Contact Center In-Sourcing
- Telephony Acquisition
- Identifying Thousands of Customer Contact Points
- Interim Management
- Testimonials
- Partner ▼
- Contact
Toward a Multi-Channel Contact Center – Email and Chat: Emerging Contact Center Technologies
Call Centers or Contact Centers are increasingly broadening their reach and service offerings to include more than just voice communications: email, chat, SMS and self service are all emerging channels for service and support and the Contact Center is often the hub for these new channels.
Get the whitepaper now for Multi-channel Contact Center tips and tricks
Please provide the following information and we will email you the report you have requested.
Thank you for your interest in The Taylor Reach Group, Inc.

Copyright The Taylor Reach Group, Inc. – Call Center Consultants
All Rights Reserved
Privacy Policy | Terms And Conditions
Webmaster: Empower You Web Solutions Inc.
Our Address
Head Office
79 Crescent St.
Peterborough ON K9J 2G2