Macy’s Is Still Struggling To Figure Out Millennials

Macy’s announced plans to open off-price retail stores has drawn a lot of interest. However, the move may have as much to do with a slowdown in its higher-end product sales as it does with observing the success of off-price formats like Nordstrom Rack. At least one gets that impression […]

Source: www.forbes.com

Is lipstick the key to Macy’s future success? #Custserv #callcenter #cx #custexp